NEW Water Customer Portal

Learn about the 2023 Water Conservation Rebate Program

Welcome New Customers

New account holders are asked to sign up for service in person at City Hall. A driver's license or other photo identification are required, along with a non-refundable $25 service initiation fee.

If you are unable to make it to our office, e-mail a completed New Service Form along with a copy of your driver's license to utilitybilling@derbyweb.com. Once received, a clerk will contact you to verify the information and collect a $25 non-refundable service fee, which is required before services can be started. The form and ID must be sent at least three business days before the start of services. Submission of form does not guarantee services until fee is paid and a clerk has given you a new account number for confirmation.

Customer Information Update

We need to update our databases. Help us by calling 788-1424 to ensure we have the correct email and phone number or fill out an online information update form

Ways to Pay Your Bill

  1. Pay online.
  2. Sign up for the Auto Pay Plan.
  3. Call 788-1424 to make a credit card payment.
  4. Pay with cash, check or card at City Hall (Mon-Thurs 7:30 a.m. to 5:30 p.m. and Friday 7:30 a.m. to 1 p.m.)
  5. Drop your check payment off at the City Hall Drop Box (24 hours a day).
  6. Need to make a promise to pay, send in request to utilitybilling@derbyweb.com

Go Paperless for Green

Sign up for a Auto Pay  or paperless billing for a chance to win a $25 credit towards your account.

Paperless Billing

Sign up to receive your bill electronically each month. To enroll, print the Paperless Billing form and return to our office or fill out the online enrollment form. All bills and notices will then be sent to the e-mail address on the form.

Water Services

Water service can be turned on or off the day following request for service or the same day in an emergency situation.

If residential or commercial water was turned off due to non-payment, service can be restored the same day if payment is received prior to 4:30 p.m. Mon-Thurs and 12:30 p.m. on Friday. Water will be turned back on once the past due balance has been paid, including a $30 late fee. Please call 316-788-1424 for assistance.

To transfer or stop existing service, or for billing questions please call 316-788-1424. If transferring to another address within the City, there is a $25 service fee due at the time that request is scheduled.

El Paso Water Company

The El Paso Water Company (Derby Water Division), is owned by the City of Derby. The city purchases, supplies, and distributes high quality water to the approximately 10,000 customers. The Public Works Water Division manages and maintains the infrastructure and three water towers. This division also manages the El Paso Water Treatment Facility and the City’s well field.

Water Hardness

The hardness of Derby's water is seven grains of hardness per gallon of water. This is considered moderately hard.