2. Section 1: Customer Service and Access
4. Parking and Accessibility
   There were parking spaces available on-site and the court building was easy to access.
5. Rating
   -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
7. Seating
   I found adequate seating in the courtroom and lobby area.
8. Rating
   -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
10. Safety
    I felt safe in the court building.
11. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
13. Court Forms
    The court forms I received were helpful and easy to understand.
14. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
16. Helpfulness
    Court staff took time to answer my questions and help me through the process.
17. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
19. Barriers To The Court Process
    Court staff made reasonable efforts to remove physical and language barriers.
20. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
22. Courtesy
    Court staff treated me with courtesy and respect.
23. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
25. Time Spent
    I was able to conduct my court business in a reasonable amount of time.
26. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
28. Court Reminders
    I received reminders and instructions at each step of the court process.
29. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
31. Business Hours
    The court's business hours made it easy for me to conduct my business.
32. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
36. Section 2: Courtroom Process
38. Fairness
    I believe my case was treated fairly.
39. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
41. Opportunity To Be Heard
    The municipal court judge listened to what I had to say and answered my questions.
42. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
44. Information
    The municipal court judge gave me information I needed to make decisions about my case.
45. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
47. Courtesy & Respect
    I believe I was treated with the same courtesy and respect as others in the courtroom.
48. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
50. Information
    I was informed of the next step in my case and what I needed to do.
51. Rating
    -- Select One --Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
55. Section 3: Background Information
57. What was your reason for coming to court today? (Please check all that apply)

    1. Inspect or retrieve court records
    2. Make a payment
    3. First appearance for a traffic ticket
    4. First appearance for a criminal complaint
    5. Pre-trial conference with prosecutor
    6. Trial
    7. Sign diversion agreement

    1. Pre-sentence/diversion interview
    2. To appear as a victim or witness in a case
    3. To request a continuance in my case
    4. To appear for sentencing
    5. To report for probation or diversion
    6. To get information
59. How frequently do you do business with Derby Municipal Court? (Please check the closest answer)

    1. This is my first time
    2. Once a year or less
    3. Several times a year
    4. Monthly
    5. More than once each month
63. Section 4: Communication
    Currently, our court mails reminders and information at each step of the court process.
65. How would you prefer to receive reminders and information from the court?

    1. U.S. Mail
    2. Email
    3. Text Message
    4. Phone (recorded voice message)
69. Section 5: Demographic Information
    Information provided in this section is for demographic purposes only.
71. How do you identify yourself?

    1. Male
    2. Female
73. With which racial or ethnic background do you most closely identify yourself?

    1. Asian
    2. Alaskan Native or Native American
    3. Black or African American
    4. Hispanic or Latino/Latina
    5. Native Hawaiian or Pacific Islander
    6. White or Caucasian
    7. Other
75. To which age range do you belong?

    1. 14-17
    2. 18-30
    3. 31-40
    4. 41-50
    5. 51-60
    6. 61 or older
79. Please offer suggestions that you believe would help to improve our services.
Leave This Blank:


81. 1. Receive an email copy of this form.
82. Email address

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83. Submit

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